Lancaster City Welcome Center

Located inside Lancaster's historic Old City Hall building constructed in the late 1790s, the Lancaster City Welcome Center is a great resource for visitors and locals alike! Stop in to get recommendations from our Travel Consultants, take a historic walking tour, or experience our gallery installations. The Welcome Center has a wide variety of maps & brochures available, and offers select Lancaster-themed merchandise.

Start Planning Your Trip

Find Us Downtown

Lancaster City Welcome Center
38 Penn Square
Lancaster, PA 17603

If you have trouble locating us with your GPS, use the address:
5 West King Street
Lancaster, PA 17603

illustration of Lancaster City Visitor Center

Curated Tours of Lancaster City

Whether you’re visiting for the first time, or you’ve lived here for years, there’s plenty to see and do in Lancaster City. Take a peek at our curated guides to experience Lancaster like a local!

View Curated Tours


Monday & Sunday: Closed
Tuesday – Saturday: 9:00 a.m. – 3:00 p.m.

Contact Info

Welcome Center Phone


The Lancaster City Welcome Center has a handicap accessible entrance on the right side of the building, with a slight ramp to the door. Elevator access is available for each floor of the building.


Please note, the Lancaster City Welcome Center does not have public restrooms.

Services We Provide

Lancaster City Welcome Center

  • Visitor Information: recommendations on city and local attractions, a wide selection of brochures and maps including the official “Lancaster City Visitor Guide & Map”
  • Hosts the “Historic Lancaster Walking Tour” & “African American Heritage Walking Tour”
  • Offers select Lancaster-themed merchandise and Downtown Dollars
  • Explore the “Living Gallery” on the first floor and experience rotating gallery exhibits on the second floor

City of Lancaster Office of Promotion

  • Public space permits for events, festivals, and block parties.
  • Facility & Activity Permits and Block Party Permit Applications can be picked up on the first floor

Learn More About "LOOP"

Your Guide to Lancaster City

The Lancaster City Welcome Center is here to help you navigate all the treasures our city has to offer. We have online maps, itineraries, and guides to help you get a jump start on planning your visit to Lancaster City.

Start Planning Your Trip

Downtown Dollars

Shop local in Lancaster City! The Downtown Investment District (DID) and Lancaster City Alliance want to make your shopping and gift giving a bit easier. Lancaster Downtown Dollars are gift certificates available in $5 and $10 increments and are accepted at over 100 merchants in Lancaster City – including Central Market, galleries, restaurants and shops.

Learn more about Downtown Dollars