Back to Posts

Old City, New Ideas: New Lancaster City Visitor Center

Although Lancaster City is nestled in the heart of traditional Lancaster County, it has managed to cultivate a modern vibe. Historic streets are lined with stylish boutiques and hip cafes, and weekends are filled with gallery shows, musical performances and special events. Lancaster City blends the past with the present perfectly, and the new Lancaster City Visitor Center will mirror just that.before

The new Visitor Center, located in historic Old City Hall on Penn Square, will employ exciting new technology in a bright, clean space to tell the story of Lancaster City’s past and present to locals and visitors alike. Renovations began in February and should be completed by late June. Aside from cosmetic updates like new paint and flooring, walls were torn down to expose windows and open up the space and allow natural light.



Rendering of the digital kiosk.

The old desk was removed, and a new one will be installed. A digital kiosk will be added, featuring a large touchscreen where visitors can browse attractions, activities, events, restaurants and more to create their own personalized itinerary.

The back room, which used to be the starting point for the Historic Lancaster Walking Tour, will become a Living Gallery with talking portraits of significant Lancastrians that tell the story of the City. The Historic Lancaster Walking Tour will now leave from the second floor of the Visitor Center, which is also being renovated to add more space for visitors. The second floor will feature rotating exhibits, highlighting the arts and culture of Lancaster.


Rendering of the living gallery.

Construction should be complete by mid-June, and the new Visitor Center will be up and running in July. A new staff will be on hand to help visitors find what they need.

While under construction, the Visitor Center has a temporary location in the lobby of the Lancaster Marriott at Penn Square and Lancaster County Convention Center, which is open Monday through Saturday from 10 AM to 4 PM and Sunday from 11 AM to 3 PM. The Historic Lancaster Walking Tour is also leaving from the lobby with tours at 1 pm daily plus at 10 am on Tuesdays, Fridays and Saturdays.

Whether you’re a lifelong local or a new visitor, you’re sure to enjoy the new Lancaster City Visitor Center. Stay tuned for an official opening day, then stop by to check out the living gallery, create a full itinerary, get a restaurant recommendation or just chat up the staff!

Attractions, News